Terms & Policies
1. Reservation & Deposit Policy
- Deposit: £10 deposit per person for groups of 8 or more.
- Deduction: Deducted from final bill on the day.
- Changes: Must be communicated 24h before the booking.
- No-Show: £10 charge per no-show if not informed.
- Refunds: Refundable/transferable if cancelled 24h+ in advance. Non-refundable within 24h.
2. Table Duration & Arrival Time
- Standard dining time: 2 hours.
- Time starts from booking time, not arrival time.
- Tables held for 10-15 minutes.
3. Payment Policy (Large Groups)
- One single payment preferred.
- If splitting, max 6 payments.
- No individual item-by-item payments.
4. Allergy, Dietary Requirements & Outside Food
- Allergies must be communicated before visiting.
- Cross-contamination cannot be guaranteed. Severe allergy guests take full responsibility.
- No outside food or drinks allowed.
- Celebration Cakes: Allowed with Liability Form. No cutting fee; guests responsible for allergens and hygiene.
5. Kids Policy
- Families welcome during daytime.
- No children under 12 after 7:30pm on Fri-Sat.
- Kids menu available until 5:30pm.
6. Pre-Order Policy (Groups)
- Required for groups of 10+.
- Must be finalised 48h before.
- Allergies must be included.
7. Photography & Video
- Personal photography allowed with respect for others.
- Professional photography requires approval.
8. Behaviour Policy
- No excessive noise or disruptive behaviour.
- Management may warn, pause service or refuse service.
- Alcohol service stops if guest appears intoxicated.
- Staff disrespect (rudeness, shouting, threats, harassment) will not be tolerated.
- Service may be refused and guest may be asked to leave.
9. Management Rights
- Management may refuse service or cancel reservations for safety, behaviour or policy violations.
- Applies to intoxication, disruption, staff disrespect, rule violations or safety risks.
- Guests may be asked to leave to protect others and staff.